Refund Policy
Last updated: March 28, 2026
Our Policy
At AI School, we are committed to delivering high-quality educational content. Due to the digital nature of our courses, all purchases are final and non-refundable once payment is completed.
Why We Don't Offer Refunds
Our courses are digital products that grant immediate access to content upon purchase. Unlike physical goods, digital content cannot be “returned” once accessed. Additionally:
- Course content is accessible instantly after payment
- Learning progress and XP earned cannot be reversed
- Certificates issued upon completion are permanent
Try Before You Buy
We want you to feel confident in your purchase. That's why we offer generous free access before you pay:
Free course sections
Every course includes free introductory sections so you can experience the teaching style, content quality, and interactive format before purchasing.
Full lesson previews
Complete interactive lessons, quizzes, and practice exercises are available in the free sections — giving you a real taste of the full course experience.
Course overview & curriculum
Full course structure, lesson titles, section descriptions, and learning objectives are visible on every course page before purchase.
Free assessments & tools
Our assessments and prompt library are freely available, so you can evaluate the platform's quality before committing financially.
We strongly encourage you to explore all available free content before making a purchase decision.
Exceptions
While we maintain a strict no-refund policy, we may consider exceptions in the following rare circumstances:
- Duplicate charges: If you were charged twice for the same course due to a technical error, we will refund the duplicate payment.
- Technical inability to access: If a verified technical issue on our end prevents you from accessing purchased content for an extended period (more than 7 days), and we are unable to resolve it, we may issue a refund at our discretion.
- Unauthorized transactions: If your payment method was used without your authorization, please contact both your bank and our support team immediately.
How to Request an Exception
If you believe your situation qualifies for an exception, please contact us within 7 days of purchase with the following information:
- Your registered email address
- The course name and purchase date
- Your Razorpay payment ID (found in your confirmation email)
- A detailed description of the issue
Send your request to [email protected]. We will review your case and respond within 3-5 business days.
Course Validity
Purchased courses have a validity period (typically 365 days). No refund will be issued for expired course access. You may repurchase the course at the current price to regain access.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Purchases made before a policy change will be governed by the policy in effect at the time of purchase.
Contact
For any questions about this Refund Policy, please contact:
Futurelab Studios
Email: [email protected]